Have a question? Take a look at our FAQs and see if you can find what you need!

How do I use a store credit/gift card/discount code?

During the payment stage at the checkout, fill in the Coupon, Gift card or discount section by copying and pasting the code attached to the your store credit/gift card. Click ‘apply’ once entered.

What payment methods do you accept?

Visa, Mastercard, AMEX, and Afterpay for our New-Zealand customers.

What is Afterpay and how does it work?

Afterpay is a third party payment solution which allows you to purchase your items straight away. No interest, ever – and no additional fees when you pay on time. Automatic payments are taken every two weeks in four equal instalments. No payment needed upfront and no interest. Simply create an account on https://www.afterpay.com/en-NZ/index, choose the debit card or credit card you want to use and they will schedule your automatic payments for you. It is that easy!

Do you ship internationally?

Yes, we ship worldwide! Please see our Terms and Conditions page for more information. Please note that all customs duties and taxes are the responsibility of the customer.

When will my order be sent out?

We love fast delivery! We endeavour to get all orders sent out same day (although we cannot guarantee this). If your order is urgent, please contact customer care at hello@starethelabel.com

How do I contact customer care?

You can contact us through our contact form or alternatively email us at hello@starethelabel.com You can also contact us through the our LiveChat which is located in the bottom right corner of your screen. Ask us anything! From styling advise to help with placing an order; we love to chat to our beautiful customers!

How long does it take for you to get back to my message?

We’ll get back to you within 48 hours.

Where are you located?

Stare the label is located in Gisborne, New Zealand.

Do you have a store?

We are 100% online and currently have no physical stores. However, you can find Stare at any of our stockists around New Zealand and Australia (see our stockists).